Privacy Policy

Effective Date: August 18, 2026

Company Name: RETURNMASTER LIMITED ("we", "us", or "our")

At RETURNMASTER LIMITED, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products, in compliance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

1. Information We Collect

When you interact with our online shop, we may collect the following types of personal data:

  • Identity and Contact Data: Name, email address, phone number, and billing/delivery addresses.
  • Transaction Data: Details about payments to and from you, and other details of products you have purchased from us.
  • Age Verification Data: Date of birth or explicit confirmation declarations required by Hong Kong law to verify that you are legally permitted to purchase alcohol (18 years or older).
  • Technical and Usage Data: IP address, browser type, device information, and browsing behavior on our website collected via cookies and analytics tools.

2. How We Collect Your Data

We collect data directly from you when you:

  • Create an account or place an order on our online shop.
  • Subscribe to our newsletter or marketing communications.
  • Contact our customer service team or drop by our warehouse.
  • Browse our website (via automated cookies and tracking technologies).

3. Purpose of Using Your Personal Data

We use your personal data only for legitimate business and legal purposes, including:

  • Order Fulfillment: Processing and delivering your wine and beverage orders, handling payments, and communicating order updates.
  • Age Compliance: Verifying that you meet the legal age requirement (18+) to purchase intoxicating liquor under Hong Kong law.
  • Customer Support: Responding to your inquiries, feedback, or warehouse visit requests.
  • Marketing & Promotions: Sending you updates about new collections or special offers (only with your explicit consent or where permitted by law; you can opt-out at any time).
  • Website Security & Improvement: Analyzing site traffic to enhance user experience and secure our platform against fraud.

4. Disclosure and Transfer of Data

We do not sell, trade, or rent your personal data to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our business, such as:

  • Courier and Delivery Partners: To deliver your orders across Hong Kong (including remote area logistics coordinators).
  • Payment Gateways & Financial Institutions: To securely process online transactions.
  • IT and Website Hosting Providers: To maintain our Shopify storefront and digital infrastructure.
  • Legal Authorities: If required by Hong Kong law, regulation, or court order to protect our legal rights or ensure public safety.

5. Data Security & Retention

  • We implement strict physical, electronic, and administrative security measures to prevent unauthorized access, loss, or disclosure of your personal data.
  • We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, accounting, or tax requirements.

6. Your Rights Regarding Your Data

Under the Hong Kong PDPO, you have the right to:

  • Check and Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct any inaccurate or outdated personal data.
  • Opt-Out of Marketing: Withdraw your consent for direct marketing communications at any time by clicking the "unsubscribe" link in our emails.

7. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted directly on this page with a revised effective date.